Terms and conditions

To ensure you enjoy your visit with us, it’s important that you take a few minutes to read and familiarise yourself with these Terms. They explain a number of things including, for example, the rules covering your use of this site as well as other information regarding your rights. Our website has been developed to be a safe and fun place for our younger patrons to visit. So, if you are under 16, it is important that you ask your parent or a guardian before you:

  • Send to us any information that personally identifies you; or
  • Agree to buy anything online.

By using our site, you’ll be confirming that you have read, understood and that you agree to these Terms. From time to time we may update and change these Terms without notice and the latest version will always be posted on this site. Make sure you regularly visit this page to check whether any changes have been made as your continued use of the site will indicate that you accept and agree to any amendments.

Your privacy matters to us

We take your privacy very seriously and your information is safe with us. For more reassuring details about what we do with the information we collect from you or that you choose to provide to us, please look at out our Privacy Policy, which forms an integral part of these Terms.

Help us preserve our content

All images, logos, names, trademarks, articles, news items, feature sections, audio and video files on this site which identify Bistrot Pierre, its personnel and all intellectual property rights in them (including copyright and trademark rights) (together the “Proprietary Content”) are owned or licensed to Bistrot Pierre. Bistrot Pierre also owns all copyright in the organisation and lay-out of the site and all database rights.

By using the site you’re agreeing the website is available for personal use only and that you will not copy, reproduce, publish, distribute or dispose of any content in any way. The logos, names and marks on this site which identify our partners and suppliers, their products or services, belong to them and are used with their permission. You may not copy or use them for any commercial purpose.

Linking to other sites

Our site also contains links to the websites of our various partners. If you choose to access any of these links, you’ll be leaving www.bistrotpierre.co.uk and since we don’t have any control over third party sites, we’re not responsible for the content, advertising, products or services available from them, or for any dealings or disputes that you may have in relation to those sites.

Bistrot Pierre shall not be liable for any loss or damage which may be suffered as a result of the use of such links and third party sites. We would encourage you to review the terms and conditions and privacy policy on any new site you may choose to access because our Terms and Privacy Policy will no longer be applicable. We reserve the right to remove a link at any time.

Your visit experience

We will try to ensure that this site is available 24 hours a day but, it may become unavailable occasionally for maintenance, updating or otherwise. Where this happens, we do apologise for any inconvenience caused, however we cannot be held liable for any loss or damage resulting from such unavailability.

We also take great care in seeking to present correct and useful information to you but we do not warrant the accuracy and completeness of any material on this site. We may also make changes to the material on the site, its functions and services from time to time.

If you have trouble using our site with certain web-browsers or other software or if you want to let us know how we can improve accessibility, please let us know. We appreciate your feedback and your suggestions will help us to improve our service to you.

The internet

It is important to note that using the internet does have its dangers. Our aim is to ensure a fast, reliable and secure service and to protect your personal information. However we cannot take responsibility for:

  • Any breach of security (by hackers or otherwise) of www.lebistrotpierre.co.uk;
  • Any damage, loss or corruption of data, information or material;
  • Any viruses or other malicious programs that may infect your computer equipment or other property.

Our company will not be liable for any special, indirect, incidental, consequential or economic loss (or for any exemplary or punitive damages) in connection with the use of www.lebistrotpierre.co.uk or any other site. The same applies for the employees, officers, directors, representatives and agents of our company. This paragraph only applies to the extent that it can in accordance with applicable laws.

Price guarantee and complimentary room upgrades

If you book directly with us on our website, we guarantee to offer the same rates as those you will find on other booking sites. If we have availability on the day you arrive, your room will automatically be upgraded. The price you see quoted is the price you pay, there are no hidden booking fees.

Cancellation policy

A credit or debit card is required to secure your reservation. There will be no cancellation charge if a booking is cancelled before 12:00 GMT 2 days before your date of arrival. If the booking is cancelled later, or in the case of a no-show, upto the first two nights will be charged.

Parking

One car parking space is available per room in Royal William Yard. If you would like to park within the Royal William Yard before your check-in time (3pm) or after you check-out (11am), you will need to pay at the pay and display machines in the yard from this time. If you would like any additional spaces, you can also use the pay and display machines on arrival.

Dinner, Bed & Breakfast Offer – Ilkley

  1. Enjoy bed, breakfast and a two course dinner from our Evening Prix Fixe menu for £115 per night for two people in Ilkley.
  2. Offer valid from 1st January to 28th November (excluding Valentine’s Day), Sunday to Friday only.
  3. Customer must quote/enter the code CRESWINTER to redeem this promotion.
  4. Manager's discretion applies.

Dinner, Bed & Breakfast Offer – Plymouth

  1. Enjoy bed, breakfast and a two course dinner from our Evening Prix Fixe menu for £135 per night for two people in Plymouth.
  2. Offer valid from 1st January to 28th November (excluding Valentine’s Day), Sunday to Friday only.
  3. Customer must quote PLYM2019 when booking to redeem the promotion.
  4. Manager's discretion applies.