Terms & Conditions

These Terms are important so please read them carefully. They apply to your activities on Bistrot Pierre 1994 Ltd application (“Bistrot Pierre”).  Part 1 will always apply when you use the App but Part 2 of these Terms only applies when you log into the App.

You should only use this App if you agree with these Terms.  When you click to accept the Terms, you will be legally bound by these Terms.  You can access these Terms at any time within the App.

We may change these Terms from time to time so you should check back regularly to see if anything has changed but we will also notify you of any significant changes by email.  Changes will become effective from the next time that you access your account.

**PART 1 General**

1. **WHO WE ARE, WHAT WE DO AND CONTACTING US**
2. We are Bistrot Pierre, 13-17 Milton Street, Nottingham, NG1 3EN (“**Company**”, “**We**”, “**Our**” or “**Us**”).
3. We own Bistrot Pierre 1994 Ltd and have decided to provide our customers with an App with various functionality related to our venue and any other services that we may make available through the App from time to time (“**Services**”).
4. If you have any questions about anything in these Terms, our Services or any technical issues with the App, then please email us at questions@pierre94.co.uk. Alternatively, if you wish to make a complaint, then please also email us at questions@pierre94.co.uk. We can also be contacted by post to Bistrot Pierre, 13-17 Milton Street, Nottingham, NG1 3EN.

2. **YOUR RIGHTS AND RESTRICTIONS**
3. The App is for your own personal and non-commercial use only.
4. When using the App and your Account, you agree not to:
5. attempt to undermine the security or integrity of the App, our (or our suppliers’) computing systems or networks.  We will report any security breach to the relevant law enforcement authorities and will co-operate with those authorities by disclosing your identity to them;
6. use, or misuse, the Services or App in any way which may impair the functionality of the Services or the App, or systems used to deliver the Services or App or impair the ability of any other user to use the Services or App;
7. attempt to gain unauthorised access to any materials other than those to which you have been given express permission to access or to the computer system on which the App is hosted;
8. transmit, or input into the Services or App, any files, content or data that may damage any other person’s computing devices or software, content that may be offensive, or are in violation of any law (including data or other material protected by copyright or trade secrets which you do not have the right to use);
9. create links to the App unless the Company gives you prior written consent;
10. attempt to modify, copy, adapt, reproduce, disassemble, decompile or reverse engineer any computer programs used to deliver the Services or to operate the App except as is strictly necessary to use either of them for normal operation and other than as permitted by law;
11. impersonate any other person while using the App;
12. conduct yourself in a vulgar, offensive, harassing or objectionable manner while using the App; or
13. use the App for any unlawful purpose.

3. **YOUR DATA**
4. We take responsibility for care of your data very seriously.  Please see our Privacy and Cookie Policy for information on how we process your data, available at https://www.bistrotpierre.co.uk/privacy-policy/.
5. Some of the Services on the App require you to turn on the ‘location’ functionality on your device.

4. **DISCLAIMERS**
5. **Our App and the Services are provided on an information-only basis and you should not rely on, or take (or not take) any decision based on any information, results, suggestions found on or obtained through our App.  Any actions or decisions that you take are entirely at your own risk.  **
6. Other than as set out in these Terms the App is provided on an “as is” and “as available” basis.  We make no representations or warranties of any kind, express or implied, as to the operation of the App or the Services or any information, content, materials or products included or referenced on the App.
7. We do our best to ensure that the information accessed through the App is accurate and up to date but cannot guarantee that this will always be the case.
8. We aim to make the App available to you all the time but sometimes it may be unavailable due to maintenance or to factors outside of our control, such as the internet.
9. We follow industry standards and processes to prevent against the introduction of viruses, malware and malicious attacks that may harm the App or the device that you use to access the App, but we cannot guarantee that the App will be totally free from viruses and malware.
10. We do not guarantee that the App will be compatible with all devices, hardware or software, including older versions of operating systems, which you or your device may use.
11. The App may contain links to third party web sites or programs that are not controlled by us.  We are not responsible for the content, terms and conditions, offers or privacy policies of such sites and programs. Your dealings with third party sites are solely between you and the applicable third party and you should read their terms and conditions and policies before using them.

5. **OUR RIGHTS AND OBLIGATIONS**
6. We may change, modify, amend or remove some or all of the functionality or content on the App at any time.
7. You agree that we are free to use any comments, information or ideas contained in any feedback or communication you may send to us without compensation, acknowledgement or payment to you for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products and services and creating, modifying or improving the App, Services or other products or services.
8. We and/or our licensors are the owners of the App, which includes (but without limitation) any software, applications and domains made available through it.
9. All intellectual property rights in the App, and the content, video, audio, graphics, logos, icons and service names which appear on the App (except for your profile picture and your other personal information that is contained in your account) belong, or are licensed, to us.  You do not have any rights to such intellectual property except as expressly set out in these Terms.
10. These Terms do not exclude or limit our liability (if any) for:
11. death or personal injury caused by our negligence;
12. fraud;
13. fraudulent misrepresentation; or
14. any matter which it would be illegal for us to exclude or attempt to exclude from our liability.
15. We are only liable to you for losses which you suffer as a direct result of our breach of these Terms and which are reasonably foreseeable.  We are not liable for any other losses or for business losses (including but not limited to loss of profits, contracts, goodwill or opportunity).

6. **SUSPENSION AND TERMINATION**
7. You can request your Account be deleted by emailing us at datarequest@pierre94.co.uk. Once your Account is deleted you will no longer be able to access your Account or the information held in your Account and these Terms will be terminated.
8. We may suspend your access to your Account or we may terminate your Account at any time and for any reason. We will tell you as soon as possible if we suspend or terminate your Account.

7. **GENERAL **
8. These Terms and all communications between us will be in English. No other languages will apply to these Terms.
9. You may not transfer any of your rights under these Terms to any other person.
10. We may transfer any of our rights under these Terms to any person or ask any person to fulfil any aspect of it so long as the performance of these Terms is not affected.
11. Only you and we have any rights under these Terms.  No other person shall have any rights under these Terms.
12. These Terms will be governed by English law and any court proceedings related to these Terms must be taken at a court within England and Wales.

**PART 2 Account Features**

**This Part applies to using features within your Account.  **

1. **USER ACCOUNTS**
2. If you do not register an account with us, then you will only be able to access a limited range of functionality within our App. To access the full range of functionality available on the App you must register an account (“**Account**”).
3. You must be at least 18 (eighteen) years old and resident of the United Kingdom to register an Account with us.  The App is intended for use only in the United Kingdom.
4. You must ensure that your username and password are kept secure and confidential.  You are responsible for any activity on your Account.  It is your sole responsibility to monitor and control access to and use of your Account.  You agree to keep your information accurate, complete and current.
5. You may make copies of your information contained in your Account in any format and, in doing so, you may make copies of reasonable portions of the App and the material and content of the App and your Account.

2. **REWARDS AND TREATS**
3. We may choose to award you with offers or discounts which can be used or redeemed in our pubs (“**Rewards**”). These Rewards will be made available and stored in the App.
4. All Rewards will only be redeemed as stated. Rewards cannot be exchanged for like for like, other similar items or for cash. Rewards will have no cash value.
5. Rewards are personal to you and may not be sold, transferred or assigned to another person.
6. Rewards are for one-time use (unless specified otherwise). Once a Reward is redeemed, it will be automatically removed from your Account.
7. We will distribute and award Rewards in our sole discretion. We reserve the right to terminate, discontinue, cancel or amend any Rewards, including any already in your Account, at any time without notice to you.
8. Additional terms and conditions may apply to certain Rewards. These will be displayed with the Reward in your Account.

We’ve gone cashless. We would prefer card or contactless payments only.

1. 1. The Gift Card can be redeemed against food and drink only.
   2. Gift Cards are valid for 12 months from purchase
   3.  The Gift Card cannot be exchanged for cash.
   4.  The Gift Card is non-transferable and can be used for full or part payment. No change will be given and any remaining balances can be spent on future purchases.
   5. Bistrot Pierre will not be held liable for lost or stolen cards.
   6. To check your balance please visit www.showmybalance.co.uk

Payment

We accept GBP payments from Visa, Mastercard and Maestro cards.

Refund Policy

You can cancel your order within 14 days of ordering and receive a full refund. Refunds will be given using the same original method of payment.

Statement

Gift Card transactions will appear on your statement either as www.in1solutions.com or www.TravelIn1.com.

Contact Us

Questions, comments and requests regarding Gift Cards are welcomed and should be addressed to Marketing Department, Le Bistrot Pierre Limited, Milton Chambers, 19 Milton Street, Nottingham. NG1 3EU or questions@pierre94.co.uk or call 0115 985 3983.

Cancellation Policy

A credit or debit card is required to secure your reservation.

There will be no cancellation charge if a booking is cancelled before noon on day before your arrival. If the booking is cancelled after this period or in case of a no show the booking will be charged in full.

Deposit Policy

A deposit will be required for all bookings of 8 people or more. Payment will be due the same day of booking, if payment is not made then the booking will not be confirmed, and the table will be released to other customers.

Deposits are non-refundable if cancellation is within 24 hours of the reservation date.

Private Dining Rooms: A deposit will be required for all bookings regardless of size. All deposits are non-refundable if cancellation is within 72hours of the reservation date, unless discussed with the restaurant manager.

Cancellation Policy

All restaurant bookings cancelled outside of 24 hours of the reservation date can be refunded. Customers need to contact the Bistrot directly to action the refund.

If we receive a cancellation after this notice period, then unfortunately the deposit paid will be non-refundable.

Refund Policy

Refunds can only be made using the same original method of payment. Refunds can take up to 10 days to process.

Payment Methods

We accept GBP payments from Visa, Mastercard and Maestro cards.

20% off your total bill every Sunday to Thursday!

1. 20% discount applied to full price food and drink items when ordering from our core All Day menu.
2. Not available on our Menu Pierre menu, Christmas Party Menu, Breakfast menu, Apero Hour, £12 Lunchtime Specials, Children’s menu, Party menu, Private Dining Menus or Special Event menus.
3. This discount is valid for up to a maximum of 6 people. Bills cannot be split separately within the same party.
4. Presentation of a valid student I.D card/ UNiDAYS/Student Beans discount code or Blue Light card.
5. Not available to redeem with any other offer.
6. Offer is not available on special event days including Christmas Day.
7. The manager’s decision is final and we reserve the right to remove or amend this offer.

1. Receive 10% off your food bill on match days when you show a valid match day ticket, valid season ticket or wear your Leicester Tigers Shirt.
2. Discount is valid in our Leicester bistrot only.
3.  Discount cannot be combined with any other offer.
4. Discount is valid on our All Day Menu. Discount is not valid on our Menu Pierre, £10 Lunchtime mains and Soiree Gastronomique.
5. Manager’s discretion applies.

1. Our Children’s Menu is available for children under the age of 12 only.

Enjoy 2 cocktails for just £14:

Offer available on Pornstar Marini, Aperol Spritz, Espresso Martini, Mojito and St Germain Spritz only. 2 of the same cocktails must be ordered. Offer is not available on Christmas Day. Managers discretion applies.

Enjoy 2 for £9 

Offer available on175ml Cuvée ‘94 Red, White or Rose and Pint of Bière ‘94. Mix and match is available. Offer is not available on Christmas Day.

Available all day at Kidderminster.

Available Monday to Friday 3-6pm at Mumbles, Weston-super-mare, Eastbourne.

Available everyday 12-7pm at Southport, Preston, Coventry, Leicester, Mere Green, Birmingham

Available Monday to Friday 3-7pm and 6-10pm Sunday at Plymouth, Torquay.

Validity: Expires 29/03/25

Booking: Booking required. Guests must call or email your local venue to book. Please visit the website for local venue details. Same day bookings applicable subject to availability. Vouchers are not valid in Newport & Mere Green. Redemption dates are valid from October 2024 – March 29th, 2025 excluding the following dates: From 30/11/2024 to 31/12/2024 and 14/02/2025.

Pierre’s Birthday Offer T&C’s: 1. The birthday offer is valid 2 weeks either side of your birthday. 2. A complimentary bottle of Veuve Devienne white or Rosé, bottle of Cuvée ’94 wine or bottle of non-alcoholic wine are offered when at least 2 main courses are purchased from our All Day Menu. 3. The birthday offer cannot be redeemed on Special Event Days including Valentine’s Day, Mothering Sunday, Father’s Day, Christmas Day or New Year’s Eve. 4. The birthday offer cannot be redeemed with any other offer. 5. Recipient must be over the age of 18 and proof of age may be required. 6. Managers discretion applies.

2 for £14 Cocktails. T&C’s apply: Offer available all day, every day. Order must be 2 of the same cocktails. Includes St. Germain Spritz, Espresso Martini, Pornstar Martini, Aperol Spritz, French Martini, Classic Mojito & Woo Woo.

2 for £9 Wine & Beer. T&C’s apply: Offer available all day, every day. Mix and match 175ml Cuvée ‘94 Red, White or Rose Pint of Bière ‘94.