Terms & Conditions

To ensure you enjoy your visit with us, it’s important that you take a few minutes to read and familiarise yourself with these Terms. They explain a number of things including, for example, the rules covering your use of this site as well as other information regarding your rights. Our website has been developed to be a safe and fun place for our younger patrons to visit. So, if you are under 16, it is important that you ask your parent or a guardian before you:
- Send to us any information that personally identifies you; or
- Agree to buy anything online.

By using our site, you’ll be confirming that you have read, understood and that you agree to these Terms. From time to time we may update and change these Terms without notice and the latest version will always be posted on this site. Make sure you regularly visit this page to check whether any changes have been made as your continued use of the site will indicate that you accept and agree to any amendments.

Your privacy matters to us

We take your privacy very seriously and your information is safe with us. For more reassuring details about what we do with the information we collect from you or that you choose to provide to us, please look at out our Privacy Policy, which forms an integral part of these Terms.

Help us preserve our content

All images, logos, names, trademarks, articles, news items, feature sections, audio and video files on this site which identify Bistrot Pierre, its personnel and all intellectual property rights in them (including copyright and trademark rights) (together the “Proprietary Content”) are owned or licensed to Le Bistrot Pierre. Le Bistrot Pierre also owns all copyright in the organisation and lay-out of the site and all database rights.

By using the site you’re agreeing the website is available for personal use only and that you will not copy, reproduce, publish, distribute or dispose of any content in any way. The logos, names and marks on this site which identify our partners and suppliers, their products or services, belong to them and are used with their permission. You may not copy or use them for any commercial purpose.

Linking to other sites

Our site also contains links to the websites of our various partners. If you choose to access any of these links, you’ll be leaving www.lebistrotpierre.co.uk and since we don’t have any control over third party sites, we’re not responsible for the content, advertising, products or services available from them, or for any dealings or disputes that you may have in relation to those sites.

Bistrot Pierre shall not be liable for any loss or damage which may be suffered as a result of the use of such links and third party sites. We would encourage you to review the terms and conditions and privacy policy on any new site you may choose to access because our Terms and Privacy Policy will no longer be applicable. We reserve the right to remove a link at any time.

Your visit experience

We will try to ensure that this site is available 24 hours a day but, it may become unavailable occasionally for maintenance, updating or otherwise. Where this happens, we do apologise for any inconvenience caused, however we cannot be held liable for any loss or damage resulting from such unavailability.

We also take great care in seeking to present correct and useful information to you but we do not warrant the accuracy and completeness of any material on this site. We may also make changes to the material on the site, its functions and services from time to time.

If you have trouble using our site with certain web-browsers or other software or if you want to let us know how we can improve accessibility, please let us know. We appreciate your feedback and your suggestions will help us to improve our service to you.

The internet

It is important to note that using the internet does have its dangers. Our aim is to ensure a fast, reliable and secure service and to protect your personal information. However we cannot take responsibility for:
• Any breach of security (by hackers or otherwise) of www.lebistrotpierre.co.uk;
• Any damage, loss or corruption of data, information or material;
• Any viruses or other malicious programs that may infect your computer equipment or other property.
Our company will not be liable for any special, indirect, incidental, consequential or economic loss (or for any exemplary or punitive damages) in connection with the use of www.lebistrotpierre.co.uk or any other site. The same applies for the employees, officers, directors, representatives and agents of our company. This paragraph only applies to the extent that it can in accordance with applicable laws.


Booking information
Christmas set lunch and Christmas set dinner menus are available from Thursday 29th November until Monday 31st December 2018 for lunch (excluding 25th Dec) and Sunday 30th December 2018 for dinner (excluding 25th & 26th Dec).

Please call your local bistrot directly to make a booking. Each bistrot will have a Christmas
co-ordinator and these will be available 9am to 11.45am and 3pm to 5.15pm daily. We can cater for most sized parties and will require a deposit (£10 per head) for bookings made up until Christmas Day. Any enquiries or bookings will not be secured without a deposit. Once deposited you will receive a reference, please be sure to keep a note of this reference so that we can identify your booking.

Payment of deposit can be made either by cheque, cash or credit card. The deposit is non-refundable if the table is cancelled 2 weeks or less prior to the reservation. Any guest who has pre-ordered but fails to turn up will lose their deposit.

To make your life easier we can take payments over the phone. (Please kindly avoid 12pm-2pm during our busy lunchtimes).

We will ask that any parties of 6 or above do pre-order using our order form, helping us to provide you with the efficient style of service to which you have become accustomed.
Pre-order forms can be downloaded from our website - www.bistrotpierre.co.uk/christmas and can be found by clicking on the appropriate menu link or alternatively we can email it to you upon request with the menu. They can be returned either by post or email, but please remember to state the date, time, number of covers and the name the booking was made under. These pre-orders are only required a week before you dine with us.

There is a 10% discretionary service charge for all tables of six or more for Christmas menus. All tips/service charges go to the staff. For all menus we reserve the right to add small supplements to some dishes if market price movements dictate.

Christmas set lunch – 3 courses for £18.95
This menu is available daily from Thursday 29th November to Monday 31st December (excluding 25th Dec).

Christmas set dinner – 3 courses for £27.95
This menu is available daily from Thursday 29th November to Sunday 30th December (excluding 25th & 26th Dec).

Christmas Day lunch menu – 5 courses for £69.95.
On Tuesday 25th December all our bistrots will be open for lunch. Children’s menu for 12 years and under will also be available and priced at £29.50.

Christmas Party Organiser

A £20 gift voucher will be given to the party organiser who holds a party for 8 people or more at one of our bistrots between 29th November and 30th December 2018. Offer only applies when dining from the Christmas party lunch or dinner menu, excluding Friday and Saturday bookings.
The £20 gift voucher can be redeemed 2nd January to 28th February 2019 (excluding 14th February 2019). To receive their gift voucher, on the evening they dine with us, the party organiser must complete a ‘party organiser card’ with their details which will be given to them by a manager.

Christmas Fizzy

Each member of the party who dines from the Christmas Party Dinner menu between Sunday 1st to Thursday 13th December will receive a complimentary glass of sparkling wine to enjoy. To receive this offer you must quote ‘fizzy’ when booking by phone or within your booking confirmation email. This excludes Friday and Saturday bookings.

Student Discount Offers are not available throughout December

Mon Pierre Rewards

During December the standard T&Cs apply and can be viewed here. Mon Pierre Rewards cannot be redeemed during December, but points can continue to be collected. As per our T&Cs the bill can only be split equally between two customers on the same table, so a maximum of two cards can be used to collect points per table.

Mon Pierre Rewards

Click here to view the full terms and conditions for Mon Pierre Rewards

Loyalty Stamper Card

  1. Stamps will be allocated immediately following payment of the bill. Forgotten cards will not be stamped retrospectively. One stamp will be allocated, per meal, per card.
  2. Stamps can be redeemed on like for like menus e.g. if you have 12 Prix Fixe Evening stamps you can claim your 13th Prix Fixe Evening meal (from our Prix Fixe Evening menu) for free on your next visit.
  3. A stamp cannot be redeemed against a Special
  4. A stamp can only be redeemed against a dish that carries a supplement if the supplement is paid separately.
  5. Stamps can be traded down e.g. if you have six à la carte stamps and six prix fixe evening stamps you can have a complimentary prix fixe evening on your next visit
  6. Stamps cannot to be redeemed in conjunction with any other offer or promotion (including our birthday offer, Winter Warmer and Summer Rosé) or when dining from the Christmas menu during December or on 1st January.
  7. Stamps cannot be redeemed on Valentine's Day, Mothering Sunday, Father's Day or Bastille Day or during December.
  8. Completed Stamper Cards will not be accepted after 30th November 2018.

Members' Club

On 17th January 2017, our Members' Club ceased and was replaced by Mon Pierre Rewards. Click here for information about Mon Pierre Rewards.

Gift Cards

1. The Gift Card can be redeemed against food and drink only.
2. The Gift Card cannot be exchanged for cash.
3. The Gift Card is non-transferable and can be used for full or part payment. No change will be given and any remaining balances can be spent on future purchases.
4. Bistrot Pierre will not be held liable for lost or stolen cards.
5. To check your balance please visit www.showmybalance.com

Promotional Discounts / Special Offers / Competitions

Student Discount Offers

25% off À la carte
1. 25% off À la carte menu available from 4pm.
2. To qualify for this offer, you must order a main course.
3. Offer not available throughout December.
4. Offer valid on production of NUS Card or Student University ID card.
5. A maximum of two people per card.
6. Offer does not include any discounted menus and can’t be used with any other offer.

2 for 1 Cocktails

1. 2 for 1 cocktails offer valid Sunday to Thursday when each person buys a main course from any of our menus.
2. Cheapest cocktail is free when you buy two cocktails.
3. Cocktails on offer: Mojito, Aperol Spritz, St. Germain Spritz, St. Tropez Sling, Espresso Martini, Pornstar Martini.
4. Offers only available upon production of a valid NUS or Student University ID card.
5. Offers subject to manager’s discretion.

10% Discount for Leicester Tigers Fans

1. Receive 10% off your food bill on match days when you show a valid match day ticket, valid season ticket or wear your Leicester Tigers Shirt.
2. Discount is valid in our Leicester bistrot only.
3. Discount cannot be combined with any other offer.
4. Manager’s discretion applies.

10% Discount for Newport County Fans

1. Receive 10% off your food bill Sunday to Thursday and on match days when you show a valid match day ticket, valid season ticket or wear your Newport County Shirt.
2. Discount is valid in our Newport bistrot only.
3. Discount cannot be combined with any other offer and excludes special events
4. Manager’s discretion applies.

10% Discount for Dragons Rugby Fans in Newport

1. Receive 10% off your food bill Sunday to Thursday and on match days when you show a valid match day ticket, valid season ticket, staff ID card or wear your Dragons Shirt.
2. Discount is valid in our Newport bistrot only.
3. Discount cannot be combined with any other offer and excludes December and special events
4. Manager’s discretion applies.

Children’s Activity Pack Competition

1. Enter our competition and give your children a chance to win a meal for you and your family by designing a new outfit for Pierre or Pierretta on the last page of the Activity Book. Children must be 12 or under to enter.
2. Fill in your child’s name and age and your email address on the competition page in the activity book and leave it in your local bistrot at the end of your meal. Alternatively, you can post it to: Marketing Department, Bistrot Pierre, Milton Chambers, 19 Milton Street, Nottingham, NG1 3EU.
3. One winner will be selected every month and will be contacted via the email address you provide.
4. Prize must be redeemed within 3 months of being notified of winning. Prize cannot be redeemed on certain dates (Special Events and all dates in December). Any dates excluded will be highlighted when the prize is issued.
5. The winner is entitled to either a complimentary 2 course Prix-fixe lunch or Prix-fixe early evening meal for two adults and two children with a soft drink each.
6. Acceptance of the prize authorises Bistrot Pierre to publish online and in print the winner and their family’s name, photo, drawing and local bistrot.
7. The prize is as stated, is not transferable to another individual and no cash or other alternatives will be offered.
8. Managers discretion applies.
9. Bistrot Pierre reserves the right to amend or alter the terms of the free prize draw at any time without prior notification.
10. Promoter: Bistrot Pierre, Milton Chambers, 19 Milton Street, Nottingham. NG1 3EN.
7. While stocks last.
8. The recipient must be over 18 years of age. Proof of age may be required.
9. Manager's discretion applies.

Southport - Local Charity Nominations

1. This competition is open to legal residents of the UK, channel Islands, Isle of Man and Northern Ireland aged 18 years or over, except employees of Bistrot Pierre, their families, agents or anyone else professionally associated with the competition.
2. To nominate their chosen charity, entrants must complete a form from the Southport Visiter Newspaper and Midweek Visiter, email crhead@pierre94.co.uk or comment on the Bistrot Pierre Facebook charity post with the reason for nomination, nominators full name and telephone number and the name of their chosen charity.
3. Charities are to be local to the Southport area and should directly benefit the lives of local people.
4. The nomination process will close at noon on Friday 2nd November 2018 and the winning charity will be announced on Monday 5th November on Bistrot Pierre’s Facebook page
5. A representative from the winning charity must be available to attend a reception at Bistrot Pierre, Lord Street, Southport between 5pm and 7pm on Thursday 8th November to receive a cheque from Bistrot Pierre and to announce the start of a year-long collaboraton with Bistrot Pierre Southport.
6. The winning charity will be selected by a panel of judges from Bistrot Pierre head office employees and General Manager of Southport branch. The judges will consider all nominations and will examine carefully the reasons for nomination and the impact of the charity on the lives of Southport residents. The judges decision is final and no correspondence will be entered into following the decision.
7. The winning charity will be notified by telephone
8. Bistrot Pierre will only use the personal details supplied for the running of the competition and for no other purposes. Personal details will, at all times, be kept confidential and in accordance with Bistrot Pierre’s Privacy Policy available at: bistrotpierre.co.uk/privacy-policy
9. By entering this competition, all participants will be deemed to have accepted that they are bound by the terms and conditions
10. Events may occur that render the competition itself or the awarding of the donation impossible due to reasons beyond the control of Bistrot Pierre and accordingly Bistrot Pierre may at its absolute discretion vary or amend the promotion and the entrant agrees that no liability shall attach to Bistrot Pierre as a result.

Dinner, Bed & Breakfast Offer - Ilkley

Enjoy bed, breakfast and a two course dinner from our Evening Prix Fixe menu for £115 per night for two people in Ilkley.
Offer valid from 1st January to 28th November (excluding Valentine’s Day), Sunday to Friday only.
Customer must quote/enter the code CRESWINTER to redeem this promotion.
Manager's discretion applies.

Dinner, Bed & Breakfast Offer - Plymouth

Enjoy bed, breakfast and a two course dinner from our Evening Prix Fixe menu for £135 per night for two people in Plymouth.
Offer valid from 1st January to 28th November (excluding Valentine’s Day), Sunday to Friday only.
Customer must quote PLYM2019 when booking to redeem the promotion.
Manager's discretion applies.

Facebook ‘Countdown to Christmas’ competition

1. To enter our daily competition (running from 15th to 25th December), entrants must comment/tag friends/share photos (as the post specifies).
2. Only comments posted on the day the question is posted (before midnight) will be considered.
3. The winner will be randomly selected from all the comments with the correct answer. We will contact the winner by replying to their comment on the advent post and they will be asked to direct message us their address.
4. Entry is open to residents of the UK except employees (and their families) of Bistrot Pierre and its agents.
5. The winner will be entitled to receive a range of prizes from lunch for 2 to an overnight stay in our Rooms, depending on the date of the competition post.
6. The prize is as stated, is not transferable to another individual and no cash or other alternatives will be offered.
7. Manager's discretion applies.
8. Promoter: Bistrot Pierre, Milton Chambers, 19 Milton Street, Nottingham, NG1 3EN
9. Bistrot Pierre reserves the right to amend or alter the terms of the competition at any time and reject entries from entrants not entering into the spirit of the competition.
10. In the event of the prize being unavailable, Bistrot Pierre reserves the right to offer an alternative prize of equal or greater value.
11. This competition is in no way sponsored, endorsed or administered by, or associated with, Facebook.